Frequently Asked Questions

Everything you need to know about your Amber Sound experience.

What kind of warranty comes with my audio equipment?

All Amber Sound products come with a standard 2-year manufacturer's warranty covering defects in materials and workmanship. We also offer extended protection plans at checkout for added peace of mind.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

What is your return policy for open-box electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. A small restocking fee may apply to items that are not in like-new condition.

Can I get technical support for setting up my sound system?

Absolutely. Our team of audio experts is available via live chat and email from 9 AM to 6 PM EST, Monday through Friday, to help you calibrate your equipment for the best possible sound.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for qualifying purchases.